
Attach the charging cable to your tracker and plug the other end into a USB port.After a factory reset, you must set up your tracker again. To restart your tracker without deleting any data, follow the restart instructions under How do I restart Charge or Charge HR?Ī factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Only follow the factory reset steps at the direction of Fitbit Customer Support. How do I factory reset Charge or Charge HR? Let go of the button, and unplug your tracker from the charging cable.Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g.


(Note: Erasing the device is different from restarting it, which doesn’t delete data.) If your device doesn’t have an option to erase it, move on to step 3. Erase your Fitbit device to delete all app and personal data.Manually sync your used Fitbit device to your account to capture your most recent data.

There’s a lot of information available to help you hit the ground running but before you start racking up achievement badges with your new (or new-to-you) device, there are a few things you should know.īelow, the simple steps you should take to make the transition seamless. Whether you scored a new Fitbit product and want to give your old one away or are the person on the receiving end of a used Fitbit device, congrats! You’re about to upgrade your health-tracking experience.
